The Great Ice Cream Chase - Hudson Valley

Wed July 1 - Sat August 15 Hudson Valley, NY 10524 US
Common Trouble Shooting Questions

Q: I need to enter my next activity but I keep entering it and my previous activity disappears, how do I fix it?

A: In this example, you are overwriting the previous activity.  Instead, keep the data the same for the previous activity, and click ADD ANOTHER ACTIVITY in order to add your next run/walk/hike/bike/paddle. You will continue to do this every time you add a run/walk. 

 

Q: I got my link, but I'm confused on how to log my miles.

A: Here is a link illustrating how to log miles: https://youtu.be/pDJtKyKJp5c

 

Q: I did not get my link, how do I log my miles?

A: Some email servers block our emails to you.  If you do not have your daily link, you can follow this video for instructions on how to log your miles in.  Keep in Mind you MUST BE LOGGED INTO THE https://RUNSIGNUP.COM/LOGIN  ACCOUNT THAT YOU USED TO REGISTER FOR THE RACE BEFORE YOU DO ANY OF THE STEPS IN THE VIDEO: https://youtu.be/pDJtKyKJp5c

 

Q: When I search my name it does not come up to enter virtual results or it says I don't have permission?

A: You must be logged into the same https://runsignup.com/login   account that you registered with.

 

Q: I don't see the date when I try to log my results, why not?

A: Once you get into the results page, you have to click Add Another Activity.  You have to do this every time you log an activity. The time and distance on the right is the total time and distance.  It will automatically add that up for you and you don't have to enter anything. 

 

Q: I ran/walked/hiked/biked/paddled again today, how do I enter a second entry of results?

A: In the results page, choose Add Another Activity.  DO NOT JUST OVERWRITE THE PREVIOUS ACTIVITY OR IT WILL DISAPPEAR. Each time you do a new run/walk/hike/bike/paddle, you need to click Add Another Activity.  At the end of the challenge, If you ran/walked/hiked/biked/paddled once per day and have 45 runs, you will see all 45 activities in the submit results page. Don't overwrite them.

 

Q: I made a mistake on entering my results, how do I change it.

A: In this example, you can go in and overwrite the mistake.  Don't just enter it again correctly, you have to overwrite the incorrect data.

 

Q: I entered my results but I don't see them in the listing.

A: The results take a few minutes to update.  If it has been a few minutes, double check you are looking at the correct race.  There is a drop down box called Result Set - choose that to switch between events. The default is the Burgh to Burg. If you still don't see your results, see the below post on being anonymous.

 

Q: My wife/friend/mother/daughter registered me, how do I move that to my account?

A: Here is a link to and article on How to move a sub-account to another user.  Follow the section titled: Transfer Sub-Account To Another Existing Account https://help.runsignup.com/support/solutions/articles/17000062878-access-manage-a-sub-account  

 

Q: I am listed as anonymous in the results, why? 

A: When you create an account, you have an option to be listed as anonymous in results.  If you do not want this, go into your https://runsignup.com   profile and click to edit profile.  You will see a check box at the bottom that you want to UNCHECK to be listed again.  
If you have any other questions, please contact using form from race page.

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